Q: How do I make a booking?
A: You can book online via our website or call (08) 9948 1206 during business hours (Mon–Fri, 8am–4pm). For after-hours bookings, call 0448 753 314.

Q: What are your payment terms?
A: To secure your booking, we require a 30% deposit. The remaining 70% will be automatically charged 30 days prior to your arrival. If you book within 30 days of arrival, the full amount is due at booking.

Q: Is there a booking fee?
A: Yes, we add a booking fee of $38.50 to direct bookings.

Q: Is there a surcharge for paying by card?
A: Yes, a 1% surcharge applies to all card payments.

Q: What is your cancellation policy?
A:

• Cancel more than 30 days before arrival → no charge.

• Cancel less than 30 days before arrival → no refund.

• There is no refund for early departures.
  All cancellations must be made in writing to hello@sharkbaycottages.com.au.
  We strongly recommend travel insurance to cover illness, changes to plans, or other unexpected events.